Customer Success Manager5+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Onboarding, relationship management, retention
SalesforceHubSpotIntercom
Remote support staffing
Hire a remote Customer Success Manager. Save up to 67%.
Remote customer success managers who onboard new customers, build relationships and keep accounts growing, working your US hours.
Up to 67%Savings vs. US base pay for the role
~10 daysFrom go-ahead to first day
$0Setup or recruiting fees
90 daysFree replacement guarantee
The role
What your customer success manager does every day.
A customer success manager makes sure customers get value from day one, so they stay longer, buy more and refer others.
- Onboards and trains new customers
- Runs regular check-in and review calls
- Monitors account health and usage
- Spots at-risk accounts and acts early
- Handles renewals and upsell conversations
- Gathers feedback and shares it with your team
- Keeps account notes accurate in your CRM
- Reports on retention and account health
Typical yearly savings, one customer success manager
$43,550
US base pay for the role$65,000
Your savingsUp to 67%
Try the Savings CalculatorBased on typical US base pay for the role. Your quote depends on hours and experience.
Skills and tools
What we screen for.
Every candidate passes an interview, a spoken and written English check and a skill test for the role.
Skills
Polished spoken EnglishRelationship buildingOnboarding and trainingAccount planningRenewal conversationsProblem solvingProduct learningOrganized follow-up
Tools they work in
SalesforceHubSpotIntercomZendeskGainsightZoomGoogle WorkspaceSlack
Industries we staff this role for
Meet the talent
The kind of people on your shortlist.
Real profiles shared with permission. Names and pay kept private.
English-tested · Screened
Customer Support Specialist4+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Issue resolution, phone, email and live chat
ZendeskFreshdeskIntercom
Client results
More repeat business.
15%
Monthly revenue growth
★★★★★
“Since partnering with them, we’ve consistently achieved a 15% month-over-month revenue increase, with a strong rise in repeat orders and customer satisfaction.”
Kevin KellySales Director, 171 Group LLC
How it works
Hired in about 10 days.
1
DAY 1
Tell us what you need
A short call about the role, hours, tools and the skills that matter to you.
2
DAYS 2–4
We build your shortlist
We interview, English-test and skill-test candidates matched to your industry.
3
DAYS 5–8
You interview and choose
Meet your shortlist on video and pick the person you want. You only pay once you choose.
4
ABOUT DAY 10
They start working
We handle the contract, onboarding and payroll. Your account manager stays on hand.
FAQ
Hiring a remote customer success manager.
Still have a question?
Talk to a real person on our team. No sales pressure.
Call us(614) 365-0895 Email uscontact@laborworld.netMon–Fri, 9am–6pm EST
What's the difference between support and success?
Support solves problems when customers reach out. Success works ahead of problems: onboarding, check-ins and renewals that keep customers growing.
Can they handle renewals?
Yes. Renewal conversations and identifying upsell opportunities are part of the role.
Will they use my CRM?
Yes. They work in your tools and keep account health and notes up to date.
How many accounts can one manage?
It depends on account size and complexity. We'll discuss this on your first call.
How much can I save?
Most clients save up to 67% compared with the base pay of a US customer success manager.
What if they aren't the right fit?
If a hire isn't the right fit within the first 90 days, we replace them at no cost.
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