Customer Support Specialist4+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Issue resolution, phone, email and live chat
ZendeskFreshdeskIntercom
E-commerce staffing
Remote staff for online stores. Happy customers. Smooth orders.
Customer service, chat support, order handling and supplier coordination for e-commerce and drop-ship businesses.
Up to 67%Savings on base pay vs. a US hire
2 yearsOf steady growth for one store client
$0Setup or recruiting fees
90 daysFree replacement guarantee
Sound familiar?
The work that slows you down.
THE PROBLEM
Slow replies cost sales
Shoppers leave when questions go unanswered.
THE PROBLEM
Order issues pile up
Tracking, returns and refunds take hours every day.
THE PROBLEM
Suppliers need chasing
Drop-ship and vendor coordination eats your time.
What we handle
Work your remote team takes off your plate.
- Answers live chat, email and social messages
- Tracks orders and answers shipping questions
- Processes returns, exchanges and refunds
- Coordinates with suppliers and drop-ship vendors
- Updates product listings and inventory
- Handles marketplace messages and reviews
- Recovers abandoned carts and follows up
- Reports on tickets and customer feedback
Typical yearly savings, one customer support specialist
$22,200
US base pay for the role$42,000
Your savingsUp to 53%
Try the Savings CalculatorBased on typical US base pay for the role. Your quote depends on hours and experience.
Roles we fill
E-Commerce roles we staff.
Chat Support Rep
Live chat that turns questions into sales.
Learn about this role →Customer Support Specialist
Email, phone and ticket support.
Learn about this role →Order Management Specialist
Orders, tracking, returns and refunds.
Hire for this role →Vendor Coordinator
Keeps suppliers and drop-ship partners on schedule.
Hire for this role →Marketplace Specialist
Amazon, Etsy and eBay listings and messages.
Hire for this role →Virtual Assistant
Listings, data entry and everyday admin.
Learn about this role →Client results
A store that grew with our support.
2 years
Of steady growth
★★★★★
“The team handles my customer service and stays closely connected with my suppliers. Over two years, this support has helped me build repeat customers and grow sales.”
John WalshFounder, Treasures 4 U 2 Day
Meet the talent
The kind of people on your shortlist.
Real profiles shared with permission. Names and pay kept private.
English-tested · Screened
How it works
Hired in about 10 days.
1
DAY 1
Tell us what you need
A short call about the role, hours, tools and the skills that matter to you.
2
DAYS 2–4
We build your shortlist
We interview, English-test and skill-test candidates matched to your industry.
3
DAYS 5–8
You interview and choose
Meet your shortlist on video and pick the person you want. You only pay once you choose.
4
ABOUT DAY 10
They start working
We handle the contract, onboarding and payroll. Your account manager stays on hand.
FAQ
E-Commerce questions.
Still have a question?
Talk to a real person on our team. No sales pressure.
Call us(614) 365-0895 Email uscontact@laborworld.netMon–Fri, 9am–6pm EST
Which platforms do they use?
Shopify, WooCommerce, Amazon, Etsy, eBay and help desks like Gorgias and Zendesk. Tell us yours and we'll match accordingly.
Can they work with my suppliers?
Yes. Supplier and drop-ship coordination is a common part of the role.
Can they handle returns and refunds?
Yes, following your policies and approval limits.
Can I get coverage on weekends or holidays?
Tell us your busiest times on the first call and we'll discuss coverage options.
How much can I save?
Most stores save over half compared with the base pay of a US customer service hire.
What if a hire doesn't work out?
If a hire isn't the right fit within the first 90 days, we replace them at no cost.