Customer Support Specialist4+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Issue resolution, phone, email and live chat
ZendeskFreshdeskIntercom
Remote support staffing
Hire a remote Customer Support Specialist. Save up to 53%.
Remote customer support specialists who handle phone, email and live chat with patience and care, during your US business hours.
Up to 53%Savings vs. US base pay for the role
~10 daysFrom go-ahead to first day
$0Setup or recruiting fees
90 daysFree replacement guarantee
The role
What your customer support specialist does every day.
Your support specialist answers customers quickly and solves problems, protecting your reviews and repeat business.
- Answers customer calls, emails and chats
- Troubleshoots problems and resolves issues
- Processes orders, changes, returns and refunds
- Escalates complex cases to the right person
- Logs every ticket and keeps records up to date
- Follows up until issues are resolved
- Updates help articles and saved replies
- Reports common issues and customer feedback
Typical yearly savings, one customer support specialist
$22,200
US base pay for the role$42,000
Your savingsUp to 53%
Try the Savings CalculatorBased on typical US base pay for the role. Your quote depends on hours and experience.
Skills and tools
What we screen for.
Every candidate passes an interview, a spoken and written English check and a skill test for the role.
Skills
Clear, patient spoken EnglishStrong written EnglishIssue resolutionDe-escalationProduct learningTicket managementMultichannel supportAttention to detail
Tools they work in
ZendeskFreshdeskIntercomGorgiasHubSpotSalesforceShopifySlack
Industries we staff this role for
Meet the talent
The kind of people on your shortlist.
Real profiles shared with permission. Names and pay kept private.
English-tested · Screened
Customer Success Manager5+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Onboarding, relationship management, retention
SalesforceHubSpotIntercom
Client results
Support that builds repeat customers.
2 years
Of steady growth
★★★★★
“The team handles my customer service and stays closely connected with my suppliers. Over two years, this support has helped me build repeat customers and grow sales.”
John WalshFounder, Treasures 4 U 2 Day
15%
Monthly revenue growth
★★★★★
“Since partnering with them, we’ve consistently achieved a 15% month-over-month revenue increase, with a strong rise in repeat orders and customer satisfaction.”
Kevin KellySales Director, 171 Group LLC
How it works
Hired in about 10 days.
1
DAY 1
Tell us what you need
A short call about the role, hours, tools and the skills that matter to you.
2
DAYS 2–4
We build your shortlist
We interview, English-test and skill-test candidates matched to your industry.
3
DAYS 5–8
You interview and choose
Meet your shortlist on video and pick the person you want. You only pay once you choose.
4
ABOUT DAY 10
They start working
We handle the contract, onboarding and payroll. Your account manager stays on hand.
FAQ
Hiring a remote customer support specialist.
Still have a question?
Talk to a real person on our team. No sales pressure.
Call us(614) 365-0895 Email uscontact@laborworld.netMon–Fri, 9am–6pm EST
Which channels can they cover?
Phone, email and live chat. Many clients start with one channel and add others.
Will they use my help desk?
Yes. Your support specialist works in your tools, such as Zendesk, Freshdesk, Intercom or Gorgias.
Can they handle technical questions?
Yes. We match candidates with technical support experience for software products.
How do I measure quality?
Through your help desk: response times, resolution rates and customer ratings. Your account manager checks in regularly.
Can I get coverage during my busiest hours?
Yes. Your specialist works the US hours you choose, full-time or part-time.
What if they aren't the right fit?
If a hire isn't the right fit within the first 90 days, we replace them at no cost.
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