Customer Support Specialist4+ years experience
- Industries
- Medical, SaaS, Real Estate, Insurance
- Strengths
- Issue resolution, phone, email and live chat
ZendeskFreshdeskIntercom
Remote support staffing
Hire a remote Chat Support Rep. Save up to 48%.
Fast, friendly live chat support for your website and store, so every visitor gets an answer while they are ready to buy.
Up to 48%Savings vs. US base pay for the role
~10 daysFrom go-ahead to first day
$0Setup or recruiting fees
90 daysFree replacement guarantee
The role
What your chat support rep does every day.
A chat support rep answers website and store visitors in real time, turning questions into sales and keeping customers happy.
- Answers live chat on your website or store
- Helps visitors choose products and services
- Tracks orders and answers shipping questions
- Processes simple changes, returns and refunds
- Captures leads and passes them to your sales team
- Handles social media and email messages
- Escalates complex issues to the right person
- Keeps saved replies and help articles up to date
Typical yearly savings, one chat support rep
$18,200
US base pay for the role$38,000
Your savingsUp to 48%
Try the Savings CalculatorBased on typical US base pay for the role. Your quote depends on hours and experience.
Skills and tools
What we screen for.
Every candidate passes an interview, a spoken and written English check and a skill test for the role.
Skills
Fast, accurate written EnglishFriendly toneHandling several chats at onceProduct knowledgeOrder troubleshootingUpsellingAttention to detailCalm under pressure
Tools they work in
IntercomGorgiasZendesk ChatLiveChatTidioShopifyHubSpotMeta Business Suite
Industries we staff this role for
Meet the talent
The kind of people on your shortlist.
Real profiles shared with permission. Names and pay kept private.
English-tested · Screened
Client results
Support that grows sales.
2 years
Of steady growth
★★★★★
“The team handles my customer service and stays closely connected with my suppliers. Over two years, this support has helped me build repeat customers and grow sales.”
John WalshFounder, Treasures 4 U 2 Day
How it works
Hired in about 10 days.
1
DAY 1
Tell us what you need
A short call about the role, hours, tools and the skills that matter to you.
2
DAYS 2–4
We build your shortlist
We interview, English-test and skill-test candidates matched to your industry.
3
DAYS 5–8
You interview and choose
Meet your shortlist on video and pick the person you want. You only pay once you choose.
4
ABOUT DAY 10
They start working
We handle the contract, onboarding and payroll. Your account manager stays on hand.
FAQ
Hiring a remote chat support rep.
Still have a question?
Talk to a real person on our team. No sales pressure.
Call us(614) 365-0895 Email uscontact@laborworld.netMon–Fri, 9am–6pm EST
How many chats can one rep handle?
Experienced chat reps usually manage several conversations at once, depending on complexity.
Which chat tools do they use?
Intercom, Gorgias, Zendesk Chat, LiveChat, Tidio and others. Tell us yours and we match accordingly.
Can they also answer email and social messages?
Yes. Many clients combine chat, email and social messages in one role.
Can they help with sales?
Yes. They answer pre-sale questions, recommend products and pass hot leads to your team.
What hours can they cover?
Your US business hours, full-time or part-time.
What if they aren't the right fit?
If a hire isn't the right fit within the first 90 days, we replace them at no cost.
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